FAQs

 Q1: Are the beauty and skincare products on Glow & Glaze authentic? Ans: Yes, 100%. We guarantee that all our skincare and cosmetic products are completely original and directly sourced. We have zero-tolerance for replica or fake items.

Q2: What are your shipping charges and delivery timelines? Ans: We offer a Flat Shipping Rate of Rs. 199 all over Pakistan. Deliveries take 2–3 working days for major cities and 3–5 working days for the rest of the country.

Q3: What is the "Open Parcel First" policy? Ans: It means when the courier delivery rider arrives at your doorstep, you can open the box to verify your items before handing over the Cash on Delivery (COD) payment.

Q4: Can I exchange an item if the size does not fit me? Ans: Absolutely! Under our 7-Day Easy Return policy, you can easily exchange your apparel items for a different size or even swap them for another product.

Q5: How can I track my order? Ans: As soon as your order leaves our warehouse, you will receive an automated SMS and Email containing a tracking number and a link to view its real-time shipping status.